If you are printing a PDF file from Adobe Acrobat or Adobe Reader and you. I think the main problem is that Adobe refuses to optimize their print process for.
Environment
XenApp 6.5
Desktop: Server 2008 R2 x64
Print Server: Server 2008 R2 x64
Printer: Sharp MX-M365N
Drivers: PCL6
I'm unsure if this behavior is related to an application freezing issue, but it is one of the many oddities I'm discovering in our environment.
Scenario
User prints a PDF from Foxit to a nearby Networked Printer. It prints successfully.
Several minutes later the user attempts to print from Excel and she experiences the freezing issue I have mentioned in another post.
Odd Behavior
When I check her print queue, I noticed a PDF document with a status of spooling. The document is the same document she successfully printed earlier. When I check the print queue on the print server, it is empty. On the client's desktop I check C:windowssystem32spoolprinters and the folder is empty.
While looking at event logs and everything else, suddenly her Excel becomes unfrozen and prints and the spooling pdf disappears from the print spooler.
Now the sudden clearing of the spooling document may have to do with another user on the same Citrix desktop having contacted the Help Desk and the Help Desk going ahead and killing that user's frozen application and the splWOW64. Another odd thought, is that the splWOW64 is user specific in who is running the application. Each user will have their own splWOW64. If the Help Desk did kill one user's splWOW64, how would that affect this user's spooling document?
Thoughts, insight?
Thanks